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Types and cycles of problem management

Before we get into the cycle of problem management, let’s discuss the two types of problem management: reactive vs. active problem management. The literal and descriptive names are highly appropriate: we all know how the principle of “active” and “reactive” work...

Problem solving vs. Problem management

From our experience, there is generally very little attention paid to problem management as opposed to problem-solving (For reference on both concepts, please visit “ Problem Solving“and “ Problem Management “). Here how it looks like in an SMB: Team: Client “X”...

Don’t Pivot from reality

There is no doubt in my mind that after all that has occurred in the last 2 years; our psyches are bruised and battered. We are ready to act, react and make decisions that just a while back would have been unthinkable. Case in point: “quiet quitting”...