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Types and cycles of problem management

Before we get into the cycle of problem management, let’s discuss the two types of problem management: reactive vs. active problem management. The literal and descriptive names are highly appropriate: we all know how the principle of “active” and “reactive” work...

Problem solving vs. Problem management

From our experience, there is generally very little attention paid to problem management as opposed to problem-solving (For reference on both concepts, please visit “ Problem Solving“and “ Problem Management “). Here how it looks like in an SMB: Team: Client “X”...