Human resources effectiveness and efficiency in general as well as its specific tasks which includes managerial and frontline worker staffing, will depend mainly on organizational strategic vision and organizational culture. The traditional wisdom may dictate a greater importance on managerial hiring rather then actual frontline workers. However, it is essential to explore the impact of both on organizational success.
Generally speaking, it is virtually impossible to give preference to either mode of accent. Greater efforts to hire the best possible managers may cause organizational chaos in terms of ineffectiveness and inefficiencies of frontline workers. Similarly, too much emphasize on frontline worker hiring may cause loss of organizational talent and leadership. No matter which approach is selected, the mere fact that such exclusivity may ignore organizational needs to achieve greater effectiveness, efficiency and hence increased market shares and profitability, warrants a second look at the issue.
It is fair to assume that a balanced approached is the most logical and cost effective way to approach staffing. The first step, depending on organizational standing and needs, is to determine potential short comings or possible points of improvement. If the particular situation illustrates deficiencies in leadership, hiring procedures can be accordingly modified. Of course, the same would apply in a situation where frontline workers performances are to be improved.
Ultimately, it is imprecise at best to suggest that either approach i.e. emphasizing hiring of management or hiring of frontline workers, as the best possible approach. Situational strategic solution dictates that each and every organization has its own particular needs that require the attention of human resources and modification of standard operating procedures in terms of hiring. Yet, as a general rule, it is certainly logical and advisable to start with a balanced approach in terms of hiring. It is also important to remember that no organization can exclusively gear its attention toward either one of those groups – managers and frontline workers are equally important to the operational success of any given organization. The human capital is by far the most important asset that any company can rely on; hence dictating a greater necessity in planning and execution of staffing process.
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